Verification of Bank Employee in IKO
Are you in doubt if a bank consultant/ adviser is calling you?
In the IKO app, you can verify their identify and safely continue the conversation. Thank to this, you can be certain that you are talking to the right person.
How to verify a bank employee in the IKO app?
- When talking to the employee, say that you wish to verify their identity in the IKO app.
- After a moment, you will receive a push notification in the IKO app with the employee’s data.
- Ask the employee about his/ her name, surname, position and place from where he/ she is calling. If the data are correct, confirm them in the application and continue the conversation.
If the bank employee refuses the verification or gives you incorrect data - hang up and call our hotline. You can also verify an employee’s identity via the hotline:
- 800 302 302 (no charges for domestic numbers in the area of Poland, in other cases charges in line with the operator's tariff)
- +48 81 535 60 60 (for calls from abroad and from mobile telephones; charges compliant with the operator’s tariff)
Spoofing, i.e. telephone fraud
Spoofing takes place when a caller disguises their identity and pretends to be someone else, e.g. a bank employee.
How does spoofing work?
- The telephone number used by the fraudsters is displayed as a correct number of a company or an institution.
- The fraudsters can ask you to provide your log-in and password to on-line banking and later an SMS code to access your account and to make a transfer.
- They can try to persuade you to install additional software or applications.
- A fraudster will not want to have their identify verified.
The request for confidential data may be motivated by, e.g., system failure, investigation carried out by the police or risk of money loss.
Remember! Bank employees never ask you for payment card details and PIN, login and password to on-line banking, full PESEL number or BLIK code. They will not try to persuade you to install any additional software.